Artificial Intelligence (AI) refers to the simulation of human intelligence processes by machines, especially computer systems. These processes include learning, reasoning and self-correction.
AI is being adopted in various areas of e-commerce to improve processes, personalize customer experiences and upgrade customer service. Online systems collect huge amounts of data about customers. Using AI, data can be analyzed to customize customer journeys based on their shopping habits.
AI is also being used to automate inventory management systems. AI-based Inventory Management Systems can determine the amount of inventory available in real time and predict future purchasing behaviors.